FAQ

Safety: How do I know that ordering is safe?

In this webshop, it is safe for you to pay online via your own bank via iDeal, Sofort Banking, Bank Contact or PayPal / Credit card.

Stayhome.clothing uses Stripe as a payment gateway that pre-screens all affiliated webshops. Stripe ensures that your payment runs smoothly and safely.

Stayhome.clothing is part of COTIT b.v. and is registered at the Chamber of Commerce, the number is 67786804.

When visit Stayhome.clothing by computer, you will see the green HTTPS certificate (secure internet connection) in the address bar. This certificate means that the connection between your computer and Stayhome.clothing is secured. Your personal data when ordering are safe.

After your order has been sent, you will always receive a track and trace code from us by email. With this we guarantee your order with optimal security!

Do you have any further questions? Do not hesitate to contact us.

Order confirmation: I have placed an order, but did not receive an order confirmation.

Please take a look at your junk mail. If necessary, add our e-mailadres to your contactlist. Still no order confirmation? Please contact us by email to info@stayhome.clothing or you can call us on the following number 0031367671720.

How do I cancel my order?

Please contact us as soon as possible. You can only cancel if your order has not yet left our warehouse.

Wat als mijn bezorging vertraagd is?

We will do everything in our power to make sure you will receive the product as soon as possible. Please dubble check your track&trace for new updates.

What if I don’t receive my order?

Check the following:

1. You will find the Track & Trace code of the package in your shipping confirmation. Check via this link if the time indication of the delivery has shifted.

2. Is the delivery address you entered correct? Also check your zip code.

3. In case you weren’t home for delivery, have you received a notification that the items are ready for pick up.

Have you dubble checked everything and still didn’t receive your order? Please contact us.

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